FAQ

Q: What is your shipping policy?

A: Thank you so much for your order! Please give us 1-3 business days to process your order. During sales or certain busy seasons like the Holidays, please give us 5-7 business days due to the high volume of orders. Once the order is processed, we do our very best to purchase shipping rates that will reach you within 5 business days in the continental US, however once we hand your order over to the carrier, it is out of our hands. If you have not received your order after 15 business days, please email us at hello@skingloss.com!

Q: I am unsure what products are best suited for me or I have a question about a product.

A: We are happy to help! We can recommend products for you or answer any questions you may have about certain products. Please feel free to tell us about your skin type and your concerns and reach out to us at hello@skingloss.com or DM us on Instagram ( @skingloss.beauty)!

Q: In what order should I be using my products?
A: As a rule of thumb: cleanse, tone, apply serum(s), moisturize and/or apply SPF. If needed, apply spot treatment to any blemishes or breakout areas. Have more questions? Send over an email (hello@skingloss.com) or Instagram DM (@skingloss.beauty), and we can recommend a tailored skincare routine for you! 🥰

Q: Are your products vegan and cruelty free?
A: Almost every product is vegan and they are all cruelty free. We are working hard to create a 100% guarantee! 

Q: Are your products safe to use during pregnancy?
A: We always recommend consulting with your doctor and doing your own personal research if you have any questions regarding product safety during pregnancy. However we are happy to say that everything in our line is pregnancy safe, except for Spot Doctor Salicylic Acid Spot Treatment and Night Shift 1% Retinol serum.

Q: My order arrived damaged/incorrect, what do I do?
A: We're sorry this happened! Please send us an email along with a few photos within 5 business day of receiving your order to hello@skingloss.com, and we will make sure you're taken care of.

Q: What's your return policy?
A: All returns must be processed within 14 days of receiving the order. Please note store wide sales hosted by SkinGloss Beauty are final sale, with the exception of first time buyer discount codes or influencer discount codes. Gift cards are non-refundable. 

We are not able to provide money back on any product, all refunds are processed as store credit. To place a return, please reach out to hello@skingloss.com, provide the order number and the item(s) you are looking to return. Please note- refunds will become a SkinGloss store credit and all shipping costs are the responsibility of the customer.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. Once approved, you'll automatically receive an email from SkinGloss with a code for store credit. 

These items are non-refundable: headbands, brushes, Travel Kits, pillowcases, Aesthetic Wipes and  Gift Cards. 

Exchanges:

SkinGloss will only honor exchanges in the case that we sent you the wrong item or there was a defect when you received the item. Please see the paragraph below about receiving the wrong item.

How do I place a return or exchange?

We're very sorry you didn't love your SkinGloss product. Please reach out to hello@skingloss.com with your order number and the product(s) you'd like to exchange or return and we'll take care of the rest.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered or your item came with a defect, we apologize for the inconvenience! Please contact us within 5 business days at hello@skingloss.com and we’ll be sure to get you the correct SkinGloss item you ordered!

Can I get a refund if the price has changed?

We are unable to honor any promotions for orders placed outside of the promotional period as this would be unfair to the rest of our customers. We apologize for any inconvenience, and we appreciate your understanding. 

 

Q: Do you do wholesale?
A: This is something we would love to grow into! If you are interested, please email us at hello@skingloss.com!

Q: How do I add/edit or cancel an order I have placed?
A: Send an email with your order changes to hello@skingloss.com ASAP! Once an order has been processed by our fulfillment team, we are unable to cancel or change the shipment.

For any other questions/inquiries, send over an email (hello@skingloss.com) or DM us on Instagram (@skingloss.beauty). Thank you!